![]() I discovered that Webroot, though fully deployed and set to monitor downloads, warn on browsing, and scan the affected directories, simply had not alerted on anything. One employee at the affected client's office was able to download three separate third-party software installers containing malware payloads on a Saturday, install them, and work for a full weekend before I arrived back on Monday to complaints that her machine was being "slow and weird". This is obviously a Big Deal in a product billed as enterprise-grade antivirus/antimalware. In my experience, Webroot, though the exposed end is fast and well-designed, does not reliably block or detect common threats. Client seems relatively fast and works on multiple platforms, though see below re. Integrates with Windows server products for deployment (though I use Samba instead, so this was not an option), and provides a centralized point for administrator notification and action when compromised/infected systems are detected. Very easy to use and deploy, administrative console allows excellent granular controls of client privileges, scope of protection, and endpoint groups. I wound up using a Kaspersky live stick to remove the infections, and installing a realtime threat detection system using Suricata and ClamAV to meet the data security needs of our clients and ensure we were meeting the obligations of our contracts. Needless to say, this did not inspire confidence. dll files were within the scope of protection. Webroot allowed several common worms through at my client's location, and did not detect them on a standard Windows 7 installation, even on repeated scans, after I was able to confirm that the infected downloads and compromised. I've found every aspect of the product to be excellent except (and this is a big except) actual detection of threats, and client speed on OS X systems. Technical support is knowledgeable, but we had issues getting a hold of technical support and response to tickets is often 24 - 48 hours.Ĭomments: I've used Webroot Endpoint Protection for a little over two years. Since Webroot does not have the traditional whitelist a folder so it doesn't scan the folder for viruses that other AV systems use we are often having to explain and butt heads with software vendors who blame the AV for issues. The method for identifying and whitelisting the MD5 hash of files in the programs is not intuitive and is done by what Webroot sees as unidentified files. ![]() The whitelisting of programs in by the MD5 hash of the files contained in the programs. We get false positives around generic Trojans that need to be whitelisted. We get alerts in near real time of any threats found and while we sometimes have to do additional remediation we have not had a serious outbreak. Deployment and licensing is simple and can be done by sending an email with a link, group policy, or manual installation. We use the software daily and find that it is easy to use and do not get any complaints from users about it slowing down their systems. The understanding of the setting in the policies and having someone guide us to making the right decisions was key to making sure that we were protected and that Webroot did have any performance impact especially on our servers. It is the best software out there we have found for computer protection but it is among the most costly.Ĭomments: We were a large enough deployment that we had assistance in our initial installation from a Webroot Engineer to setup the different policies for workstations, servers, and remote desktop servers. The other concern with Webroot was its price. We never were able to really wrap our heads around how their technology worked compared to other antivirus / antispyware solutions, but it did work, and was quite successful at it. Their technology is impressive, but complicated. Users never complained about computer slow downs due to virus scans when we had Webroot deployed. We also found it very simple to install with a very light footprint on the computer. Webroot does an amazing job of removing and detecting threats to computers. We found Webroot easy to deploy with a light footprint which more than made up for the additional cost. Just because the software does something different than what you are used to, try it out before disregarding Webroot as a solution. Comments: I continue to use the software at home and recommend to anyone out there to include Webroot in their list of vendors to evaluate.
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